Customer Support
Need help with the Dentra platform? Reach out to our technical team.
Live Chat
Chat with our support engineers in real-time. Avg response time: 2 mins.
Other Methods
Email Support
support@dentra.app
Phone Support (US)
+1 (800) 555-0199
Frequently Asked Questions
How do I reset my staff's password?
Navigate to the Staff Directory, click on the specific practitioner's profile, and select 'Send Password Reset Link' from the options menu.
Can I export patient data to a CSV?
Yes, you can go to the Analytics & Reports tab and generate a 'Patient Demographics' report in XLSX/CSV format.
What happens if a POS terminal goes offline?
Check the Ethernet or Wi-Fi connection on the physical terminal. The system safely stores transactions locally for 24 hours to sync when back online.
How do I add a new custom treatment?
In the Treatments & Services tab, click 'Add Treatment' and use the Treatment Builder to bundle required materials and pricing.
Dentra Help Documentation
Browse our comprehensive guides and API documentation.